Return & Refund Policy

At nexvela, we aim to ensure you are completely satisfied with your purchase. If you are not entirely happy, you may request a return or refund in accordance with the terms outlined below.

๐Ÿ”„ Returns

  • You have the right to return your item within 14 days of receiving your order.
  • To be eligible for a return, the item must be unused, in its original condition, and returned in the original packaging.
  • Certain items are non-returnable, including sale items, gift cards, and personal care goods.

๐Ÿ’ฐ Refunds

  • Once your returned item has been received and inspected, we will notify you of the outcome.
  • If your refund is approved, it will be processed within 5โ€“10 working days to your original method of payment.
  • Please note that your bank or payment provider may take additional time to process the refund.

๐Ÿ” Exchanges

  • We only replace items if they are faulty, damaged, or incorrect.
  • If you need an exchange, please contact us at nexovoltinfo@gmail.com.

๐Ÿšš Shipping Returns

  • Customers are responsible for the cost of return shipping unless the item is faulty or incorrect.
  • Original shipping charges are non-refundable.

โŒ Non-Returnable Items

  • Sale or discounted items
  • Gift cards
  • Personal care and hygiene products

  • ๐Ÿ“ฉ Get in Touch

    We value our customers and are always here to help.

    • Email: ย nexvelainfo@gmail.com
    • Phone: +1 266 861 1885